FAQ

Does you store have a physical ?

Our store is proud to serve you entirely online shopping. We do not operate  physical storefronts, ensuring a seamless and convenient shopping experience form your comfort home 

What is your return policy?

We embrace a 30-day return policy, allowing you to return items in their original condition, unworn and unused, with tags intact. Should you wish to initiate a return, simply reach out to us at 1stcmsstore@gmail.com, and we shall guide you through the process with utmost care and attention.

How long does shipping take?

Our commitment to delivering your chosen products with elegance and efficiency ensures that shipping typically takes between 7 to 12 days. You will receive tracking information via email, allowing you to follow your order's journey as it makes its way to your doorstep.

Do you offer international shipping?

Indeed, we extend our luxurious offerings across the globe, providing international shipping to various destinations. Please note that shipping rates and delivery times may vary based on your location, ensuring that our exquisite products reach you, no matter where you reside.

What should I do if my item arrives damaged or incorrect?

In the unfortunate event that your order arrives in a less than perfect state, we implore you to contact us immediately. Our dedicated team will evaluate the situation and endeavor to rectify any issues, ensuring that your experience with CMS Store remains as delightful as the products we offer.

Can I exchange an item?

While we do not facilitate direct exchanges, the most efficient way to acquire a different item is to return the original product and, upon acceptance of the return, make a separate purchase for your desired selection. This process allows you to curate your collection with the utmost satisfaction.

How can I contact customer service?

Our customer service team is at your service, ready to assist you with any inquiries or concerns. You may reach us via email at 1stcmsstore@gmail.com